Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting recent talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Primary Responsibilities:

- The Business Analyst manages back-office, e-commerce and web based technical projects, and 3rd party applications. This includes: Creating and maintaining project plans with tasks, estimates, dates, dependencies and responsible parties. Monitoring and taking necessary actions to ensure that deadlines are met. Leading regularly scheduled project meetings with technical and business unit staff and stakeholders to communicate updates and work through issues and needs. Organizing and managing upper-management review meetings of projects to provide updates and identify goals and strategic direction.
- The Business Analyst supports organization business units in the development of project plans and documentation such as business case,



project charter, schedule, change control procedure, Use Cases, RACI model, Decision Matrices, Risk Analysis, Documentation sites (Confluence/SP) , process flows and transition plan. Project manage the installation of upgrades and service packs in collaboration with Technology Division staff, client business units, vendors, and other Business Analysts.
- The Business Analyst works directly with the client and Technology Division community to identify, define and investigate processes and/or technical changes that facilitate the support of the organization’s business through the effective use of information technology. Writes detailed descriptions of client needs, program functions, and steps required to develop, implement, or modify back-office, e-commerce and web based systems or processes. Works closely with technical resources to ensure that technical solutions are sound and adhere to strategic direction.

📌 Test3 2026 (Toronto)
🏢 Phenomenal
📍 Toronto