Apply advanced subject matter knowledge to business issues and serve as a subject matter expert for business application systems
Investigate and troubleshoot application problems, liaising with business, vendors, and IT groups for timely resolution
Contribute to new ideas, methods, and processes for supported business units
Provide guidance to Business Analysts and other IT staff
Support merge back / TTS emulators
Review reports including test bookings, failed bookings, and QA reports
Write and maintain application support documents
Provide occasional after-hours support during implementations
Provide on-call support as required
Perform other duties assigned by management
Requirements Minimum 2 years’ experience in an application support role
Minimum 2 years’ experience in a technical support role
College or University degree or certificate in Computer Science or equivalent in an IT related field
Positive knowledge of Microsoft Suite of products
Strong conceptual, analytical, and problem-solving skills
High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
Sensitivity to and skilled in satisfying customer needs and concerns




Excellent communications skills, both written and verbal
Very good knowledge of travel systems
Ability to provide occasional after-hours support, including evenings and weekends, during implementations
Ability to provide on-call support as required
Demonstrates expertise in application support and technical troubleshooting, with a strong focus on customer satisfaction and effective communication. Capable of providing after-hours and on-call support while maintaining high energy levels under pressure.
Highest-signal resume keywords Application Support
Technical Support
Microsoft Suite
Travel Systems Knowledge
Problem-Solving Skills
ATS Optimization Keywords Hard Skills Application Support
Technical Support
Troubleshooting
Report Review
Documentation Writing
Soft Skills Analytical Skills
Communication Skills
Customer Sensitivity
Energy Management
Stress Management
Certifications & Qualifications College Degree in Computer Science
IT Related Certificate
Industry Keywords Business Application Systems
After-Hours Support
On-Call Support
QA Reports
Test Bookings

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📌 Application Support Analyst (Ontario)
🏢 Jobtailor
📍 Ontario