Elevate your career as the Digital Service Desk Lead at Scarborough Health Network (SHN), responsible for delivering exceptional technical support across multiple facilities. Manage a robust team dedicated to both clinical and operational excellence.

As a key leader reporting to the Senior Manager of Client Services, you will oversee the Digital Service Desk, ensuring seamless support for end users across our hospitals. This role demands advanced IT skills, particularly in Active Directory and ITIL best practices, to provide Tier 1 and Tier 2 support while monitoring performance metrics.

Key Responsibilities:
• Manage 24/7 service desk operations and team scheduling
• Provide advanced support for critical technical issues




• Ensure adherence to ITIL standards and service level agreements
• Track service desk performance and user satisfaction metrics
• Lead problem management for major incidents affecting operations

Requirements:
• Degree in Computer Science or related field
• 5 years of progressive IT experience in healthcare
• Advanced knowledge of Active Directory and ITSM platforms
• Familiarity with SCCM/Intune for user management
• Experience leading technical initiatives in complex environments

Lead the charge in delivering top-tier digital support at SHN.
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📌 Digital Service Desk Lead at SHN (Ontario)
🏢 Shn
📍 Ontario