Join Tangerine as the AI Enablement and Channels Manager and lead the charge in transforming client interactions. Focus on enhancing both chat and voice channels through creative AI technologies. In this role with Tangerine, Canada’s leading digital bank, you will manage AI-assisted solutions, ensuring client experiences are optimized through effective channel strategies.

Your leadership will drive operational excellence while aligning with risk and compliance standards, fostering a culture that values diverse perspectives. Key Responsibilities:
Lead strategic initiatives for AI-enabled customer interactions
Optimize chat and voice channels for enhanced client satisfaction
Collaborate with tech partners for continuous improvement
Empower agents with effective tools and real-time guidance
Track key performance indicators to monitor effectiveness Requirements:
7+ years' experience in digital channels or related fields
Background in AI tools like chatbots and agent assistance
Robust problem-solving abilities using data analytics
Relevant degree in business or technology
Preferred experience in banking sector Drive meaningful change in banking by enhancing customer engagement through AI at Tangerine.

📌 Ai Enablement And Channels Manager Role Toronto
🏢 Tangerine Bank
📍 Toronto