Join Comtech Telecommunications Corp. as a Technical Support Specialist in Recent Brunswick, Canada. Utilize your advanced networking and VoIP skills to resolve customer service challenges effectively.

This senior role involves troubleshooting complex technical issues and acting as a resource for technicians. You will escalate support tickets as needed while collaborating with engineering and product teams. Additionally, you will be responsible for moderating customer calls and ensuring accurate documentation of action plans.

Key Responsibilities:
• Troubleshoot complex technical issues for customers
• Escalate tickets and communicate with internal teams
• Host and moderate customer calls as SME
• Assist with system and third-party software upgrades
• Perform site visits for on-site troubleshooting

Requirements:
• Over 5 years in a Network Operating Center role
• Experience with VoIP, SIP, and related technologies
• Knowledge of networking standards and practices
• Strong organizational and communication skills
• Availability for weekend and evening work

Leverage your expertise in a dynamic environment and support customer success at Comtech Telecommunications.
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📌 Technical Support Specialist at Comtech (New Brunswick)
🏢 Comtech Telecommunications
📍 New Brunswick