Join Assent as a Senior Customer Support Architect, transforming customer interactions through advanced troubleshooting and AI integrations. Focus on enhancing the support experience in a collaborative environment.
In this pivotal role, you will lead technical support efforts, addressing complex customer and supplier issues. Your expertise will guide essential escalations, where transparent communication and problem-solving are key. This position also involves defining AI workflows that streamline support processes and improve service delivery.
Key Responsibilities:
• Manage high-priority technical escalations effectively
• Analyze application code to resolve technical issues
• Partner with development teams to confirm root causes
• Provide strategic recommendations to enhance product improvements
• Define and implement AI-driven support workflows
Requirements:
• Bachelor’s degree in IT or equivalent experience
• Minimum 5-7 years in a technical support architect role
• Expertise in analyzing technical issues and trends
• Familiarity with AI customer support technologies
• Strong understanding of SQL and software debugging
Enhance technical support and redefine customer experiences at Assent.
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