Senior L3 Support Engineer – OnBase ECM & Integrations Location: Toronto, ON
Hybrid: 3 days in office
Skills: Microsoft SQL Server 2019
Experience Required: 6-8 Years
Role Descriptions L3 Incident & Problem Management Resolve critical/complex incidents escalated from L2.
Lead root cause analysis (RCA) and permanent fixes.
Platform Engineering & Optimization Design and implement OnBase configurations, performance tuning, and improvements.
Handle upgrades, patching, and system enhancements.
Architecture & Integration Support Provide SME support for integrations (APIs, middleware, upstream systems).
Define best practices for document workflows and automation.
Release & Change Governance Lead production releases, deployment strategies, and stabilization.
Ensure change compliance and risk mitigation.




Operational Leadership Guide L1/L2 teams, reduce incident backlog, and improve MTTR.
Drive SLA adherence and continuous service improvement.
Outcome Focus Zero critical incidents / improved system resilience.
Faster resolution for complex issues.
Optimized OnBase performance and scalability.
Robust governance and release stability.
Key Words to Search in Resume OnBase Architecture (Enterprise / ECM Design)
Integration (APIs / System-to-System / Middleware)
Workflow Optimization / Automation
Root Cause Analysis (RCA / Problem Management)
Migration / Upgrade (OnBase, Appian / CP4BA)

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📌 SeniorSupport Engineer – OnBase ECM & Integrations (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario