Drive strategic vision and transformation as the Chief Services and Delivery Officer at Versaterm. Cultivate exceptional service delivery through AI-driven insights and operational excellence.

This pivotal role entails leading the services and delivery organization, emphasizing customer success while ensuring a seamless integration of acquired products and services. You will oversee the rapid adoption of AI technology, enhancing both customer interactions and internal processes to support operational growth. Your leadership will position customer delivery as a key competitive advantage.

Key Responsibilities:
• Establish the strategic direction for all customer delivery processes
• Modernize delivery approaches across acquired businesses
• Scale SaaS delivery models for critical business applications




• Supervise customer support to maintain high service standards
• Spearhead AI integration in customer support functions

Requirements:
• Solid executive experience in services delivery leadership
• Proven track record in transforming service delivery frameworks
• Expertise in SaaS environments and customer success operations
• Leadership in developing adaptable talent and operational models
• Analytical focus on improving customer outcome metrics

Contribute to Versaterm’s mission by enhancing customer delivery and support effectiveness at an executive level.
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📌 Strategic Chief Services Executive at Versaterm (Quebec City)
🏢 Decisive Point
📍 Quebec City