Staff Strategic Operations Lead, Performance Center
the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: Updated July 29, 2026
**Anticipated Posting Close Date*:** August 29, 2026

**Job posting may close early due to the volume of applicants.*

What You'll Do:

Build and refine the operational framework for the Performance Center to drive accountability across high-stakes initiatives and ensure commitments to partners are met at the company-scale.

Drive the operational cadence of the department by owning the scheduling, agenda setting, and facilitation of daily standups, weekly syncs, and seasonal readiness reviews.

Define and track the strategic operational metrics that define our success, including revenue protection, churn reduction, onboarding velocity, and resource intensity to ensure the team is scaling efficiently.

Act as the primary "closer" for all open action items, relentlessly chasing down loose ends across teams to ensure incident follow-ups and project milestones reach 100% resolution.

Serve as a strategic facilitator for resolution by partnering with teams to navigate dependencies, surface potential blockers early, and ensure lessons learned are transformed into proactive improvements.

Instill consistency in operational methodologies by maintaining the discipline of documentation and tracking tools to ensure full organizational transparency.

Synthesize complex technical telemetry into high-level narratives for executive leadership, contextualizing account health within the broader business strategy.

What We're Looking For





At least 8 years of progressive experience in Operational Leadership, Program Management, or Engineering Management, specifically leading complex, large-scale efforts in high-volume internet traffic or cloud infrastructure environments.

A reputation for exceptional operational rigor and a strong action bias, with a proven ability to drive cross-functional initiatives to completion rather than just tracking progress.

Demonstrated executive presence and the ability to partner with and influence C-suite stakeholders by translating deep technical findings into business-ready insights.

Strategic fluency in the "Big Picture" with the ability to articulate how technical performance impacts financial margins and customer success.

Exceptional diplomacy and relationship-building skills, with a proven ability to navigate competing priorities across Finance, Product, and Engineering to achieve a shared goal.

An analytical mindset with a drive toward providing measurable data that enables informed prioritization and strategic decision-making.

Strong communication skills with a background in working across engineering, infrastructure, and account teams to translate technical findings to non-technical stakeholders.

Proven ability to maintain operational momentum in complex, fast-moving environments while coordinating work across multiple technical workstreams.

We’ll be super impressed if you have experience in any of these

Background in Content Delivery Networks (CDN), Streaming Media, Security, or other high-volume internet traffic environments.

Familiarity with SRE methodologies, specifically the practical application of SLIs/SLOs.

Experience with large-scale data platforms such as BigQuery or specialized Business Intelligence tools.

Work Hours:




This position will require you to be available during core business hours and occasional nights and weekends as required for on call and incident response

Work Location(s) & Travel Requirements:
The preferred locations for this position are:

San Francisco, CA

New York, NY

Denver, CO

the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However, we may be willing to consider exceptionally qualified remote candidates within the US or Canada.

This position will require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary
The estimated salary range for this position is $166,360 to $234,864. Starting salary will vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in the company’s equity and discretionary bonus programs.

Benefits
We care about you. the company works hard to create a positive setting for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with the company. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 11 paid local holidays, 12 paid company wellness days.

Why the company?
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📌 Staff Strategic Operations Lead, Performance Center (Nova Scotia)
🏢 United States Digital Space
📍 Nova Scotia