Are you the person friends and family call when their technologystops working? Do you enjoy taking things apart, customizing them, and figuringout how they actually work?

Maybe you have built a PC and have strong opinions about cablemanagement. Maybe there is a home lab humming in your closet, a game server yourun for forty of your friends, a handheld you have modded twice, or a scriptyou wrote to automate a task that only took two minutes anyway, just becauseyou could.

That is the person we are hiring.

Therole
Edon Management is looking for an IT Help Desk Technician to joinour small, close-knit IT team. You will be one of three, reporting to our ITManager, and you will be the first point of contact for 900+ staff across ourAlberta offices.

The right person enjoys solving problems, learning new systems, andhelping people work through technical issues clearly and patiently.

Whatyou will do

Be the friendly, patient firstline of support through our ticketing system: user accounts, computers, mobiledevices, printers, and phones

Set up, configure, and deploylaptops, desktops, and mobile devices for staff

Troubleshoot Windows 11,Microsoft 365, and the business applications our teams use every day

Handle day to day accountadministration in Active Directory and Microsoft Entra ID

Learn and support our propertymanagement software and other line-of-business tools

Write things down. Documentyour fixes and keep our knowledge base from going stale

Get out of the office and visitour regional offices and sites, roughly once a quarter

This is a regular weekdayrole. After-hours work is rare and almost always planned in advance, forexample patching a line-of-business application, updating firewall firmware, orthe occasional outage.



In practice it has worked out to a couple of times ayear.

Wherethis goes
Here is the part most job postings leave out.

Edon runs on Microsoft 365 and the Power Platform, and we areconstantly building, not just keeping the lights on. Once you have the helpdesk well in hand, we want you reaching further. If you get curious about thetools we use, or you want to take a swing at automating a tedious process, sayso. We would much rather grow this role than replace it.

Whatwe are looking for

A genuine passion fortechnology, and the curiosity to ask "okay, but how does that actuallywork?"

A positive, service-orientedattitude and strong communication skills, meaning you can walk a frustratednon-technical person through a fix without using jargon or making it worse

A diploma in IT, a relevantcertification, or the equivalent in hands-on experience

Comfort with Windows and theMicrosoft 365 suite

Openness to modern tools likeMicrosoft Power Platform and Power BI

A valid driver’s licence andaccess to a reliable vehicle. Mileage is reimbursed

Niceto have (not deal-breakers)

Familiarity with MicrosoftIntune, SharePoint, Windows Server, or MS365 Administration

Anything that shows you tinkeron your own time, in whatever form that takes

A market-competitive salary, plus anRRSP program where we match your contributions

Employer-paid health and dentalbenefits for you and your family

Vacation and personal days





Tuition reimbursement andtalent development programs, so you can keep learning on our dime

Recognition through our Yearsof Service and Innovation programs

An employee referral program

Free parking at our Calgaryoffice

Who are we?
To put it simply, we’ve been around for nearly 30 years in Alberta and have grown to be a player in the commercial property management market. Our Team services over 26 million sq. ft. of real estate in over 80 municipalities across the province. Together, we deliver complete building management solutions in partnership with our team members, clients, and subcontractors. This means we’re continually expanding services to meet client needs by providing caretaking, grounds, security, or project management solutions.

At Edon, our goal is to foster an environment where every team member feels empowered, believing that a mix of backgrounds, perspectives, and experiences enhances our innovation and excellence.

We recognize the value of a diverse workforce and actively encourage applications from candidates of all backgrounds, experiences, and abilities.

We are proud to provide opportunities and career development to over 900 employees. These team members bring diverse backgrounds, experiences, and knowledge that help make us successful. Visit our website for more information about Edon’s culture.

Small team, real support, and a company investing in modern tooling instead of just talking about it. You will have people to learn from, room to get good, and a say in what we build next. In our most recent CARE survey, 97.5% of Edon team members said Edon is a great place to work.

Edon Management is an equal opportunity employer.

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📌 Junior IT Helpdesk Administrator (Alberta)
🏢 Edon Management
📍 Alberta