Shape the future of banking with EQ as an Incident and Change Specialist. Focus on minimizing disruptions and enhancing incident management while thriving in a hybrid work setup.

As an Incident and Problem Manager at EQ, you will be instrumental in managing technology incidents and ensuring effective communication across teams. Your tasks will include driving rapid service restoration, performing root cause analysis, and enhancing problem lifecycle management. Excellence in this position leads to improved resilience in banking operations.

Key Responsibilities:
• Determine severity of major incidents based on priority
• Drive restoration services within response time SLAs
• Communicate service status to all stakeholders promptly




• Host incident management calls for effective resolutions
• Maintain accurate records of incidents and changes

Requirements:
• University degree in business or a technology field
• 3 years of incident resolution experience
• Solid communication skills for technical teams and executives
• Knowledge of ITIL 4 practices
• Proficiency in ServiceNow, Confluence, and Jira

Become an essential part of EQ's mission to innovate banking experiences.
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📌 Incident and Change Specialist at EQ (Ontario)
🏢 EQ Bank | Canada's Challenger Bank
📍 Ontario