Join RBC as the Senior Director of Digital Channels, where you’ll spearhead the digital strategy from our Mississauga office. This pivotal role focuses on innovating RBC Insurance’s digital products for enhanced client experiences.

Leading the online platform and advisor portal strategies, you will shape the vision for digital engagement while overseeing execution across multiple technology environments. Your focus on AI solutions and user metrics will directly impact customer satisfaction and organizational success. This role requires collaboration across departments to ensure strategic coherence and operational effectiveness.

Key Responsibilities:
• Shape the strategy and roadmap for digital platforms
• Innovate client-first solutions with a user-centric approach




• Lead execution of digital initiatives within tech environments
• Establish budget management processes for operational efficiencies
• Ensure transparency and data-driven decision-making practices

Requirements:
• 10+ years of experience in digital delivery leadership
• Proven track record in AI-driven innovation
• Solid expertise in tech stacks including Salesforce
• Demonstrated ability in managing complex digital solutions
• Effectively communicate with diverse team and stakeholders

Drive digital excellence at RBC and reshape how we connect with clients in a dynamic environment.
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📌 RBC's Senior Digital Channels Director (Ontario)
🏢 RBC
📍 Ontario