Lead customer service initiatives as the Customer Operations Manager at Hydro One in Woodstock, ON. Drive exceptional service delivery while managing a dedicated team in a critical operational function.
This role entails supervising various staff and organizing schedules to enhance service offerings including emergency repairs and upgrades. You will be pivotal in fostering teamwork and ensuring compliance with safety and legislative requirements. Your commitment to community engagement and operational excellence will impact customer experiences positively.
Key Responsibilities:
• Manage staff schedules and supervise customer service operations
• Implement safety practices and compliance standards
• Train personnel and enhance operational frameworks
• Oversee maintenance of electrical services and equipment
• Administer reports and manage local operations
Requirements:
• Significant customer service experience in utilities
• Proven skills in leading and developing teams
• Familiarity with regulatory compliance and project management
• Technical knowledge of electrical services
• Robust English language proficiency
Become an integral part of Hydro One, shaping the future of customer service.
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