Join Accenture Song as a Go-To-Market Lead for our Service Practice in Toronto, Ontario. Leverage your expertise in customer service and contact center to create impactful transformations. This senior-level, full-time role involves driving the growth strategy for customer service initiatives within Accenture Song.

You will take the lead in shaping sales strategies, managing the deal lifecycle, and ensuring successful delivery. As someone with significant experience in the industry, you'll help craft innovative solutions tailored to our clients' unique needs and be a key influencer in C-suite discussions. Key Responsibilities:
Lead the customer service market strategy for Accenture Song
Qualify and close recent client opportunities
Develop creative customer service strategies
Present insights to C-suite and boards
Collaborate with delivery leaders for successful outcomes

Requirements:
Over 10 years in customer service and contact center experience
At least 8 years in go-to-market strategy
Proven skills in leading high-performance teams
Required university degree
Solid understanding of data and service trends

Drive growth and optimize client relationships at Accenture Song in this impactful senior role.

📌 Accenture Service Practice Go To Market Lead Toronto
🏢 Accenture
📍 Toronto