Drive operational excellence with IntouchCX as a Senior Operations Manager. Oversee planning, staff development, and daily performance in a dynamic BPO environment.
IntouchCX seeks a Senior Operations Manager to lead operational functions and ensure top-notch performance. This role necessitates strong leadership qualities, a commitment to motivating teams, and a keen focus on achieving Key Performance Indicators (KPIs). You will analyze data to create action plans for continuous improvement, while maintaining a culture of excellence across the organization.
Key Responsibilities:
• Plan and direct operational functions efficiently
• Review daily team performance for optimal production
• Develop and execute training programs for staff
• Create motivational incentives to enhance performance
• Analyze reports and highlight KPIs for improvement
Requirements:
• 5 to 7 years in call center management
• Post-secondary degree in Business or related field
• Experience with budget management and statistics
• Excellent verbal and written communication skills
• Robust organizational and time management abilities
Lead and inspire teams at IntouchCX while ensuring operational efficiency and excellence in service delivery.
#J-18808-Ljbffr