Shape operational strategies at Equinix as the Principal for Global Operations Products & Service Delivery. Focus on enhancing processes and operational capabilities for impactful customer service outcomes.

As a Principal at Equinix, you will oversee operations for service delivery across various global initiatives. This role emphasizes collaboration with product and engineering teams to streamline processes and drive business transformation. Candidates should possess a robust background in operational excellence and a knack for data-driven decision-making.

Key Responsibilities:
• Lead continuous improvement in service delivery operations
• Establish operational best practices and controls
• Collaborate with teams to align on technical requirements




• Prepare insights and recommendations for stakeholders
• Manage end-to-end project plans and communications

Requirements:
• Bachelor’s degree in Business or related field
• 10+ years’ experience in operational excellence and service delivery
• Proven ability to lead cross-functional teams
• Robust analytical and workflow optimization skills
• Expertise in change management methodologies

Drive impactful service delivery improvements at Equinix and enhance customer satisfaction through your leadership.
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📌 Equinix Principal for Service Delivery (Ontario)
🏢 Equinix
📍 Ontario