SENIOR PRODUCT MANAGER (PRODUCER)
JOB DESCRIPTION
We’re looking for a self-starter who will stand at the intersection of all departments and work directly with clients. You are an exceptional communicator, proactive planner, and an empath - comfortable with ambiguity and leading with integrity. You’ll manage projects end-to-end, ensuring high-quality delivery within scope, budget, and timelines while proactively identifying risks and opportunities to optimize outcomes. You will act as a trusted advisor by leading design and development teams, communicating complex requirements with clarity, and building strong client relationships that drive long-term growth.

RESPONSIBILITIES

Manage projects for our clients from start to finish, ensuring the highest possible quality is achieved within time and budget constraints

Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope

Create and maintain project schedules that define activities, dependencies, work effort, timeline, and resource requirements

Provide leadership by communicating expectations and feedback across design, development, and external stakeholders

Proactively monitor and mitigate project risks by providing solutions and knowing when and how to escalation issues

Plan and run meetings with internal project teams and clients

Manage roadmaps and revolving priorities for multiple clients, communicating their needs to the internal team





Proactively identify needs that clients may not recognize and ensure approaches and solutions are aligned with their long-term goals

Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships.
Identify and lead opportunities to expand client relationships, resulting in additional billable work.

Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.

Work with the Business Development team to scope new projects and engagements with our clients

Oversee project financials to track progress against budget and scope

REQUIREMENTS

A strong understanding of project management principles

Experience working in a rapidly-scaling direct-to-consumer brand or ecommerce-focused agency

2-3 years of experience working with design and development teams

The ability to maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization

Outstanding oral and written communication skills in one-on-one and group settings, with the ability to communicate high-level concepts, overall business direction,



and technical requirements

Ability to inspire and understand the interplay between people, processes, and systems

Exceptional documentation and note-keeping skills

Comfort with some ambiguity and client briefs that sometimes lead to more questions than answers

Expert understanding of Shopify, including admin management, theme setup and customizations

Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight

Receptive to feedback and committed to continuous improvement, both personally and within the team

Reliable and reassuring partner in collaboration, with a solid focus on team success and client satisfaction

BONUS POINTS

Experience working with Shopify and/or direct-to-consumer companies

Experience using Asana, Monday, Jira or other project management tools

Previous experience with data migrations and large-scale website design and build projects

Why work at Pact

We believe in a remote-first work culture

We foster a culture of excellence, encouraging every team member to bring their best to the table

We trust in your expertise and provide the autonomy to innovate and excel

We work with inspiring brands that are shaping the future of retail and commerce

We value work-life harmony and offer generous time off, including 3 weeks of PTO and additional time during the holiday season

Competitive compensation based on your location and experience

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📌 Project Manager (Manitoba)
🏢 Workwithpact
📍 Manitoba