Advance your career with Aliant Resources as a Cyber Service Management Specialist for the City of Toronto. This role delivers key operational support through reporting, data analysis, and workflow enhancement.

In this permanent full-time position, you’ll focus on administering the cyber service intake process and improving service delivery workflows. Collaborating with internal teams, you’ll develop dashboards and reports that drive visibility into cyber service operations, ensuring effective data management and continuous improvement.

Key Responsibilities:
• Manage the intake process and support triage of service requests
• Develop and enhance the cyber service catalog and client guidance
• Implement operational dashboards for monitoring workflows and metrics




• Analyze operational data to identify trends and process improvements
• Maintain documentation for workflows and service processes

Requirements:
• Degree in Cyber Security, Data Analytics, or related fields
• Extensive experience with service management and reporting tools
• Proficient in Jira, Confluence, Tableau, and Power BI
• Solid attention to detail and organizational skills
• Familiarity with ITSM concepts and practices

Utilize your skills in cyber service management to contribute to a progressive environment at the City of Toronto.
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📌 Cyber Service Management Specialist at Toronto (Ontario)
🏢 City of Toronto
📍 Ontario