Elevate customer care at the company as the Senior Manager of Support Excellence. Spearhead AI integration and foster innovative support solutions in a hybrid work workplace.

The Senior Manager of Support Excellence leads initiatives for Knowledge Management, Quality, and Learning & Performance services. In this role, you will oversee a team that ensures operational efficiency and drives transformative AI adoption. Your integrated vision will set benchmarks in customer support innovation and accountability, reporting directly to the Director of Business Planning & Central Operations.

Key Responsibilities:
• Define an integrated vision for support excellence
• Execute on AI fluency across the organization




• Foster cross-functional leadership with operations and product teams
• Lead and develop a high-performing management team
• Establish accountability through comprehensive OKRs

Requirements:
• 8+ years in support or operations
• 3+ years managing multiple teams
• Proven record of agile execution
• Cross-functional collaboration experience
• Strong executive presence and communication skills

Bring visionary leadership in AI adoption and operational excellence to enhance customer support at the company.
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📌 Senior Manager of Support Excellence (Ontario)
🏢 United States Digital Space
📍 Ontario