Drive innovation at Palo Alto Networks® as a Principal Software Support Engineer, focusing on proactive customer success through advanced technical solutions. Engage collaboratively with expert teams in the cybersecurity realm.

Palo Alto Networks® is on the lookout for a Principal R&D; Escalation Engineer to strengthen our pCloud group. This pivotal role involves acting as a high-level support resource, troubleshooting complex issues, and ensuring robust customer communications during critical scenarios. You will enhance monitoring capabilities and partake in projects that revolutionize our support processes.

Key Responsibilities:
• Lead efforts in proactive customer support initiatives
• Act as 4th level support for major customer cases




• Drive technical communications during escalated issues
• Write and promote tutorials for internal and external users
• Monitor production services for reliability and performance

Requirements:
• Bachelor’s degree in a technical field
• Minimum of 5 years in Python development
• Deep understanding of cloud concepts and AWS
• Familiar with monitoring tools like Grafana
• Robust communication and collaboration skills

Leverage your expertise in cybersecurity and software support to make a significant impact at Palo Alto Networks®.
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📌 Principal Software Support Engineer Position (Alberta)
🏢 Palo Alto Networks
📍 Alberta