Lead a passionate team in redefining customer experience at the company as the Director of CX Business Systems. Drive strategic initiatives and technology adoption to enhance customer engagement.

As a pivotal leadership role, the Director of Customer Experience Systems will spearhead the Post Sales/CX business systems team. With over 15 years of expertise, you’ll be responsible for advancing technology strategies and implementing best practices across key customer functions. This position requires innovation, accountability, and a commitment to operational excellence.

Key Responsibilities:
• Lead and empower a agile team of BSAs and TPMs
• Ensure delivery excellence through clear project documentation
• Build relationships with CX executive stakeholders




• Oversee the implementation and governance of CX systems
• Drive AI adoption within CX workflows

Requirements:
• Bachelor's degree in IT, Computer Science, or related field
• 15+ years in Business Systems, 5 years in leadership
• Proven experience in delivering technology initiatives
• Familiar with Salesforce and other CX tools
• Strong communication and stakeholder management skills

Elevate the company's customer experience landscape by leveraging technology and your leadership skills.
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📌 Director of Customer Experience Systems (Ontario)
🏢 United States Digital Space
📍 Ontario