Oversee customer growth and strategy innovations as the Senior Manager at BMO Financial Group. Focus on elevating customer engagement through effective product and digital strategies.
This leadership position involves reporting to the Director of Segments & Growth, and is pivotal in driving acquisition and retention for targeted customer segments. You will lead cross-functional teams to enhance product offerings and refine digital experiences, ensuring they meet evolving customer needs.
Key Responsibilities:
• Develop comprehensive strategies for customer acquisition
• Identify enhancements for everyday banking products
• Influence product roadmaps alongside Digital and Marketing teams
• Lead initiatives that enhance customer onboarding experiences
• Formulate compelling business cases and executive solutions
Requirements:
• 7–10 years in financial services or related roles
• Solid knowledge of retail banking products
• Proven ability to deliver on customer experience improvements
• Experience in leading cross-functional collaborations
• Previous people leadership expertise preferred
Join BMO and leverage your strategic insight to transform customer engagement like never before.
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