Elevate customer satisfaction and operational efficiency as the Director of Customer Services & Operations. Focus on transforming experiences through strategy and innovation at your organization.

In this pivotal role, you will develop and enforce a customer experience strategy that prioritizes service quality and regulatory compliance. As a leader in customer operations, your focus includes enhancing billing processes and managing complex teams across various platforms. You will drive high-performance culture and continuous improvement initiatives to foster an exceptional customer journey.

Key Responsibilities:
• Establish standards for customer engagement across channels
• Manage voice-of-customer insights and improvements
• Oversee digital transformation and self-service innovations




• Lead operational efficiencies through training and process alignment
• Ensure solid governance and compliance with regulations

Requirements:
• Post-secondary education in business or related field
• 15 years of leadership experience in customer service domains
• 7 years in senior leadership roles managing large teams
• Background in regulated sectors like utilities or finance
• Experience with billing and revenue assurance processes

Champion the optimization of customer interactions while ensuring compliance and operational excellence.
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📌 Director of Customer Success and Operations (Ontario)
🏢 Eetdbuyersguide
📍 Ontario