Shape the future of taxpayer services as the Customer Support Operations Manager at the Minnesota Department of Revenue. This full-time position offers hybrid telework from St. Paul.

You will provide high-level strategic leadership and operational oversight essential for customer support services. Utilize your expertise to implement creative training programs, oversee quality assurance, and ensure your team's readiness for changes in policy and technology. Your role is vital for continuous improvement and responsiveness to taxpayer needs.

Key Responsibilities:
• Direct customer support call center operational management
• Assess and enhance training and quality systems
• Develop operational frameworks and service delivery standards
• Coordinate with IT, HR,



and policy stakeholders
• Establish effective communication and performance tracking

Requirements:
• 3 years of experience in contact center management
• Knowledge of Minnesota tax regulations
• Success in developing and implementing operational policies
• Strong background in managing employee relations
• Excellent communication and consensus-building skills

Your leadership will make a significant impact on the Minnesota Department of Revenue's customer service initiatives.
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📌 Immersive Role in Customer Support Operations (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick