Join Reliance as a Senior Manager in Contact Center Strategy, where innovation meets operational excellence. Your expertise will enhance customer interactions in a rewarding environment.

In this role, you will lead the strategic direction for contact center operations at Reliance. Your focus will be on developing a high-performance culture, operationalizing innovative strategies, and improving overall effectiveness to ensure outstanding customer outcomes. You will also develop leadership talent and manage performance metrics.

Key Responsibilities:
• Oversee daily operations of contact center teams
• Foster a culture of accountability and continuous improvement
• Implement AI and process enhancements for efficiency




• Mentor and develop talent to create solid leaders
• Analyze and resolve customer service issues effectively

Requirements:
• 8 to 12+ years experience in contact center leadership
• Success in complex, multisite operational management
• Excellent communication and people management skills
• Competent in Microsoft Office and CRM tools
• Familiar with NiCE CCaaS and SAP platforms

Elevate customer service standards at Reliance, where your leadership will make a significant impact.
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📌 Senior Manager in Contact Center Strategy (Manitoba)
🏢 Reliance Home Comfort
📍 Manitoba