We are seeking a Senior Implementation Manager to lead the onboarding and implementation of our largest, most complex client engagements, taking each account from signed deal through discovery, configuration, training, and go-live. This role is the engine of our onboarding process: you'll own the project plan, coordinate the people and pieces needed to deliver on time, and make sure every client starts strong. Once accounts are live, you'll continue to own key relationships, guiding adoption and long-term success. Because you'll be working with our most strategic accounts, you'll also play a hands‑on role in shaping and improving how our onboarding and delivery practices operate as we scale. The ideal candidate combines solid project management discipline with outstanding relationship and communication skills, and is comfortable translating between client needs and technical configuration.

This role is based in Calgary, working from our office two days per week.

RESPONSIBILITIES
Onboarding & Implementation Leadership

Lead the discovery process for enterprise implementations, including requirements gathering, scope alignment, timeline development, and resource coordination (Note: This role does not involve managing developers. This is focused on implementing the software we have with our clients.)

Own the onboarding journey end to end, running kickoff, review, training, and go-live sessions tailored to each client's size, structure, and program scope

Guide the configuration team in translating client requirements into effective solutions, and assist with technical configuration where needed

Manage multiple concurrent, multi-phase onboarding projects with substantial scope, keeping timelines, documentation, and status reporting on track

Provide training to clients in a variety of formats (online, in‑person,



and through developing training materials)

Travel to client locations primarily within North America (up to 20‑25%)

Account Ownership & Client Success

Continue to own the relationship for a portfolio of key accounts post go‑live, acting as their primary point of contact through ongoing adoption

Serve as a trusted advisor, providing strategic guidance on best practices, adoption, and how to get the most value from the platform

Drive long‑term retention and growth by monitoring adoption, surfacing opportunities, and running executive check‑ins and business reviews

Manage client expectations and maintain clear, proactive communication throughout the engagement

Cross‑Functional & Process

Coordinate cross‑functional teams, including Business Analysts and Product, to ensure timely delivery and a high‑quality client experience

Act as the liaison between clients, internal teams, and stakeholders, conducting regular meetings to maintain alignment and gather feedback

Contribute to building and refining our onboarding playbook, tools, and processes as the team grows

REQUIREMENTS

3‑5+ years of experience delivering software or SaaS implementations to enterprise clients, in an implementation, project management, or client success capacity

Proven track record managing complex, multi‑phase client engagements or implementations, often several at once

Exceptional stakeholder management and communication skills,



including the ability to present effectively to executive teams

Strong organizational and project management discipline, with proficiency in project management tools

Ability to communicate technical concepts, including data and integration topics, clearly between clients and internal teams

A proactive, ownership‑driven mindset and comfort operating in a growing, evolving environment

Preferred

Background in food safety or quality assurance (HACCP, SQF, BRC, etc.), strongly preferred

Prior experience in an Implementation, Client Success, or Account Management role

Language proficiencies beyond English (Spanish, French)

Experience with remote software deployments or large multi‑site rollouts

WORK ENVIRONMENT

Based in Calgary, working hybrid with two days per week at our office (a historic brick loft in Inglewood with free parking)

Take care of your health with medical, dental and health spending account benefits

15 vacation days

Employee Stock Ownership Plan (ESOP) eligible based on performance

Choose your device type (some of us are Mac people, some of us just want to PC)

Have some fun getting to know your coworkers through company events and socials, both virtually and in person

ABOUT US
Provision is a food safety software platform dedicated to helping fresh produce operations streamline compliance documentation and leverage data insights to improve safety and quality outcomes. Since 2018, hundreds of global operations have embraced our solutions, earning us accolades like the AgSharks 2023 Audience Choice Award and the 2024 AgTech Breakthrough Award. Join us as we make food safer, daily.

We appreciate the interest of all candidates, however, only those selected for an interview will be contacted.

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📌 Senior Implementation Manager (Alberta)
🏢 Provision Analytics
📍 Alberta