Lead the charge in Customer Success as the Director of Strategy, focusing on organizational growth and client satisfaction. This vital role calls for high-level engagement and team development.

As the Director of Customer Success Strategy, your focus will be on leading and scaling the Customer Success organization while aligning with other departments. You will ensure customers reach their desired business outcomes through adoption planning and strategic engagement with executive sponsors. Collaboration with global teams to enforce best practices in customer retention will be key.

Key Responsibilities:
• Scale the regional Customer Success organization effectively
• Create and execute strategies aligning with various departments




• Engage with executives on key accounts and renewals
• Develop Customer Success Managers for optimum performance
• Drive renewals and identify upsell prospects

Requirements:
• 10+ years in Customer Success or Account Management
• 5+ years in leadership experience
• Solid analytical and organizational skills
• Proven experience in leading change initiatives
• Excellent interpersonal communication skills

Emphasize your leadership to drive strategic customer outcomes and foster growth across global regions.
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📌 Director of Customer Success Strategy (Ontario)
🏢 Jobtailor
📍 Ontario