Elevate customer interactions with Accenture Song as a CCaaS Solution Architect. Utilize your cloud platform expertise to innovate and lead CCaaS initiatives. In this position, you'll manage CCaaS technology transformations, focusing on enhancing customer experiences.

As a part of Accenture Song, you will collaborate with diverse teams, leveraging your knowledge of AWS and CCaaS platforms. Your contributions will ensure our solutions remain competitive and aligned with client expectations. Key Responsibilities:
Oversee delivery lifecycle for large-scale CCaaS solutions
Identify project prospects within senior management teams
Develop migration roadmaps for CCaaS platforms
Design omnichannel experiences and integrate technologies
Lead experience-led teams in strategic vision development

Requirements:
7+ years designing CCaaS platforms
Solid background in Amazon Connect technologies
Proven record in contact center migrations
Experience in AI/ML solutions for customer experience
Fluent English required for international communication

Join Accenture to push the boundaries in customer service with your expertise.

📌 Accenture Ccaas Architect Role Calgary
🏢 Accenture
📍 Calgary