Join the mission at a leading company to revolutionize customer success in a role focused on operational excellence. As a Customer Success Operations Manager, you will optimize systems and processes to enhance Net Revenue Retention.

Reporting directly to senior leadership, you will design and optimize customer success management systems that bridge corporate strategies with operational execution. You’ll partner with the AMER VP of Customer Success and various teams to ensure consistency in operations while supporting growth objectives at every step of the customer journey.

Key Responsibilities:
• Partner with Global Operations to uphold operational consistency
• Maintain effective operating rhythm within the CX organization




• Optimize Customer Success Management Systems for regional execution
• Enhance cross-functional handoffs between related teams
• Track and execute risk mitigation plans for at-risk customers

Requirements:
• 7+ years in GTM or customer success operations
• Proficiency in Salesforce or similar CRM
• Robust analytical and quantitative skills
• Experience with CS platforms like Gainsight preferred
• Proven ability to manage complex data sets

Excel in operational roles while driving customer success initiatives, making a tangible impact on the organization's growth.
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📌 Customer Success Operations Manager Role (Ontario)
🏢 United States Digital Space
📍 Ontario