Your New Role

An exciting opportunity exists for a General Manager, Retail to lead the overall performance and strategic direction of a prominent retail destination in the Fraser Valley.

Reporting to senior leadership, you will oversee all aspects of property operations, financial performance, tenant relations, marketing initiatives, and team leadership. Acting as the face of the property, you will work closely with ownership, retailers, community partners, and service providers to ensure the centre remains a vibrant, high-performing destination for shoppers and businesses alike.

This is a highly visible leadership role requiring a balance of operational expertise, commercial acumen, and stakeholder management.

Key Responsibilities:

- Lead the day-to-day management and long-term operational strategy of a major retail asset.
- Drive tenant engagement, retention, and overall customer experience initiatives.
- Oversee annual budgeting, forecasting, reporting, and financial performance metrics.
- Manage and mentor on-site teams, fostering a culture of accountability, service, and continuous improvement.
- Collaborate with leasing and asset management stakeholders to maximize occupancy and revenue opportunities.
- Oversee vendor relationships, service contracts, capital projects, and operational programs.
- Champion marketing, community engagement, and special event initiatives to increase traffic and strengthen the property's market presence.
- Build trusted relationships with ownership groups, municipal stakeholders, retailers, and community organizations.

What You'll Bring





The ideal candidate is a commercially minded leader with a passion for customer experience, team development, and retail asset performance.

Qualifications include:

- 5+ years of leadership experience within retail, shopping center, commercial real estate, or mixed-use property management.
- Proven success managing complex operations, budgets, and stakeholder relationships.
- Strong understanding of financial reporting, budgeting, forecasting, and business planning.
- Demonstrated experience leading high-performing teams and cultivating positive workplace cultures.
- Exceptional communication and relationship-building skills with tenants, ownership groups, vendors, and community stakeholders.
- Experience with Yardi, Angus, KeyScan, or similar property management and building operations platforms is considered an asset.
- BCFSA Rental Property Management License, or willingness to obtain, is considered an asset.

What You'll Receive

- Competitive base salary of $130,000-$150,000.
- Annual discretionary performance bonus of up to 25%.
- Four weeks' vacation.
- Comprehensive extended health and dental perks.
- RRSP matching program.
- Tuition reimbursement and professional development support.
- Opportunity to lead a flagship retail asset with strong ownership support.
- A visible leadership position with meaningful influence over business and community outcomes.

Interested?

For a confidential discussion regarding this opportunity, please contact Pia Preou at [email protected] or submit your resume for consideration.

📌 General Manager (Fraser Valley)
🏢 Hays
📍 Fraser Valley