Elevate customer success as a leader in operations, managing strategic accounts. Ensure seamless delivery processes aligned with customer expectations.

In this pivotal role, you will oversee operations for multiple geographic locations in the Convenience and Fuel Retailer sector. Your collaboration with Sales, Supply Chain, and Professional Services will be essential in maintaining excellent service standards. Key performance indicators and customer feedback will guide you in optimizing delivery and relationship management.

Key Responsibilities:
• Manage end-to-end operations execution for strategic accounts
• Lead initiatives to improve service delivery and performance
• Analyze performance metrics and customer feedback effectively




• Schedule and conduct regular delivery quality assessments
• Engage in contract negotiation and management for customer relationships

Requirements:
• At least 5 years of operations management experience
• Strong understanding of retail software and hardware solutions
• Exceptional leadership and organizational abilities
• Willingness to travel as required
• Bilingual in English and French

Use your leadership and operational expertise to transform customer experiences and foster strategic partnerships in a multinational setting.
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📌 Lead Operations for Customer Success (Quebec City)
🏢 Jobtailor
📍 Quebec City