Drive excellence in customer service as Acumatica's Application Support Manager. Lead a dedicated team while providing advanced technical support to ensure optimal performance.

This managerial role at Acumatica combines technical acumen with leadership skills. You will oversee a team of Application Support Engineers, guiding them in delivering high-quality customer support while handling complex, high-priority cases. The ideal candidate will excel in communications, coaching, and conflict resolution, fostering a cooperative and productive team setting.

Key Responsibilities
Lead and develop a team of Support Engineers
Oversee daily support operations and workload balancing
Mentor team members through one-on-one meetings




Serve as escalation point for complex technical issues
Collaborate with cross-functional teams for case resolutions

Requirements:
Bachelor's degree in IT or related field
5+ years in ERP or enterprise software support
3+ years in people management
Solid analytical and troubleshooting skills
Excellent verbal and written communication abilities

Elevate your career in leadership and technical support at Acumatica with a focus on customer satisfaction and operational excellence.

📌 Acumatica Application Support Manager Montreal (Canada)
🏢 Acumatica
📍 Canada