Step into a Technical Support Qualified role at our Managed Services Provider located in the BC Lower Mainland. This full time in-office position offers hands-on problem-solving and impactful client interactions.
We are looking for qualified candidates with previous MSP experience who enjoy tackling various technical challenges. You’ll navigate a structured support environment, ensuring timely resolution of multiple client issues while effectively managing tasks within a ticketing system.
Key Responsibilities: • Provide technical support across multiple client environments • Utilize a ticketing system for issue tracking and resolution • Maintain explicit communication with clients and team members • Support Microsoft 365, security tools, and other client technologies • Properly escalate issues according to company protocols
Requirements: • Authorized to work in Canada (Canadian Citizen or Permanent Resident preferred) • Must reside in the BC Lower Mainland or have relocation plans • Availability for in-office work during business hours • Strong communication skills and skilled approach
Enhance your technical support career while working in a fun and collaborative atmosphere. #J-18808-Ljbffr