Enhance customer interactions at Lyft as the Lead Analytics for the Safety & Customer Care team. Use data insights to improve service efficiency and customer satisfaction in a hybrid setting.

You will work closely with Product, Engineering, and other stakeholders to identify opportunities and design actionable solutions in this pivotal role. Driving the development of success metrics, conducting analytical evaluations, and fostering team-oriented relationships are critical aspects of this position. Strong communication and problem-solving skills will enable you to effectively present insights to senior leaders.

Key Responsibilities:
• Collaborate to achieve strategic business objectives
• Develop frameworks for decision-making processes




• Measure success through defined metrics and dashboards
• Conduct A/B tests on new features
• Present KPI insights to management

Requirements:
• Degree in operations research, mathematics, or similar
• At least 2 years in an analytics-focused role
• Strong skills in SQL and Python
• Ability to define business problems from data
• Excellent communication and relationship-building skills

Enhance the customer support landscape at Lyft using your data-driven strategy.
#J-18808-Ljbffr

📌 Lead Analytics for Lyft's Customer Care (Ontario)
🏢 Socotra
📍 Ontario