Take charge as the Apps Support Lead Analyst, leading a skilled team while ensuring top-tier support for production management applications. Drive system performance and collaboration across technology at Citi.

The Apps Support Lead Analyst role involves overseeing mission-critical Pega and AI platforms, guaranteeing system availability, and optimizing performance across environments. You will play a vital role in end-to-end incident management and vendor relationship oversight while partnering closely with senior stakeholders to refine support strategies and guidelines.

Key Responsibilities:
• Lead production support for Pega and AI platforms
• Manage end-to-end incident resolution processes
• Oversee vendor relationships and offshore services




• Mentor junior engineers to enhance support quality
• Develop automation scripts to improve system efficiency

Requirements:
• 10+ years of relevant experience in support roles
• Advanced experience in stakeholder management
• Strong communication skills for technical discussions
• Proven track record in project management
• Capacity planning knowledge is a plus

Enhance incident management and drive top-notch operational efficiency in your role at Citi.
#J-18808-Ljbffr

📌 Lead Support Analyst Production Management (Ontario)
🏢 Citibank (Switzerland
📍 Ontario