Lead facilities operations with Black & McDonald as an Operations Manager. Focus on creative processes, customer engagement, and quality assurance.

This role, reporting to the Division Manager for FMO, tasks you with managing client relationships and refining service delivery processes. You'll play a vital role in ensuring the quality of work meets company standards while aligning with customer needs. Your leadership will guide the team in safety and operational compliance while fostering positive vendor partnerships.

Key Responsibilities:
• Oversee relationship management and service delivery consistency
• Address and resolve contractual performance issues transparently
• Monitor quality assurance alongside QA management




• Facilitate effective contract management with suppliers
• Support auditing processes and compliance checks

Requirements:
• 3-5 years in management within Facilities Management
• 10 years of FMO experience in relevant roles
• University degree in civil engineering or related fields
• Understanding of facility management software systems
• Willingness to travel across the Greater Toronto Area

Bring your management skills and commitment to excellence to drive success at Black & McDonald.
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📌 Black & McDonald Operations Manager Position (Ontario)
🏢 Doist
📍 Ontario