Drive the strategy for customer engagement as the Director of Conversational Banking at RBC, focusing on AI solutions that enhance client interactions across platforms. Lead a passionate team to create impactful technology.

In this vital role, you will be at the forefront of digital transformation, guiding the development of conversational AI systems that meet evolving customer needs. Your leadership will inspire a team of skilled developers in realizing the full potential of conversational technology, ensuring high-quality solutions and creative practices. You’ll focus on delivering significant value to both clients and the organization.

Key Responsibilities:
• Define and execute the strategic technology roadmap
• Lead a multidisciplinary team of AI developers and designers




• Identify growth opportunities among clients and stakeholders
• Manage the end-to-end lifecycle of AI solutions
• Measure and report the success of implemented solutions

Requirements:
• 10+ years in technology or customer experience
• 5+ years of leadership in conversational AI
• Expertise in designing large-scale conversational solutions
• Deep familiarity with AI communication technology
• Outstanding interpersonal and communication skills

Utilize your expertise in AI and leadership to innovate client experiences at RBC.
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📌 Director of Customer Experience at RBC (Ontario)
🏢 Socket.dev
📍 Ontario