Lead AI transformations at SysAid as the Director of Customer Retention & Growth. Redefine how we enhance customer success and drive net revenue retention.

As a leader in SysAid, you will spearhead initiatives to utilize agentic AI for improving customer outcomes. With your extensive experience in SaaS and customer success, you will implement strategies that shift focus from reactive to proactive management, ensuring sustainable growth.

Key Responsibilities:
• Lead the strategy for Net Revenue Retention (NRR)
• Enhance customer experiences using AI insights
• Develop automated risk management systems and churn reduction initiatives
• Create a structured approach to customer adoption and growth
• Optimize team functions with AI-driven processes

Requirements:
• 10+ years in SaaS or customer success management
• Background leading AI-driven customer initiatives
• Proven ability in delivering retention and expansion results
• Familiarity with ITSM or enterprise solutions
• Analytical abilities to translate data into actionable insights

Shape the future of customer retention and growth with cutting-edge AI implementations at SysAid.
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📌 AI-Driven Customer Retention Director at SysAid (Ontario)
🏢 SysAid
📍 Ontario