Join Power Factors as a SCADA Consultant, specializing in solving complex customer challenges in renewable energy management. Your role will enhance customer satisfaction and performance across the Unity platform.

In this creative position, you will take ownership of SCADA-related ticket escalation and resolution while working closely with Implementation Engineers. Your expertise will be crucial in troubleshooting unique customer deployments and operational concerns, shaping the future of dedicated SCADA support in North America. Experience and collaboration will drive tangible improvements in performance management.

Key Responsibilities:
• Manage SCADA issues through the support ticketing system
• Collaborate with teams for effective bug escalation and resolution




• Diagnose issues through real-time customer interactions
• Investigate communication and integration problems
• Create training resources to enhance team knowledge

Requirements:
• 5+ years in technical customer support roles
• Experience with SCADA systems and communication protocols
• Ability to diagnose complex hardware and software issues
• Strong management of personal SLA responsibilites
• Excellent communication skills in English

Leverage your technical expertise to support the integration of SCADA solutions at Power Factors.
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📌 SCADA Consultant for Renewable Energy Solutions (Quebec City)
🏢 AppDirect
📍 Quebec City