Lead transformative acquisition and retention strategies at Questrade Financial Group. Focus on enhancing the user experience and improving conversion through cutting-edge technology.

In this strategic role as Director of Acquisition and Retention, you will optimize client journeys from prospect to funded account. Drawing on your experience in financial services, you will build bridges between sales, marketing, and operations, ensuring seamless execution of growth initiatives and outstanding customer experiences.

Key Responsibilities:
• Develop and manage the Conversion Command Center for client onboarding
• Enhance lead conversion through multi-channel strategies
• Partner with WFM for efficient resource allocation during peak activity




• Ensure high-performance metrics in client retention
• Utilize AI for predictive models influencing retention strategies

Requirements:
• Advanced degree or MBA in relevant fields
• 10+ years of financial leadership experience
• Proven track record in managing sizable teams
• Expertise in sales and CRM technologies, particularly Salesforce
• Familiarity with advanced data analytics tools

Harness this prospect to shape the future of customer experiences at QFG while promoting a diverse workplace culture.
#J-18808-Ljbffr

📌 Director, Customer Growth Strategies at QFG (Ontario)
🏢 Questrade Financial Group
📍 Ontario