Advance customer support systems at Lyft as a Staff Product Manager in Toronto. Utilize your data and AI expertise to innovate the agent platform and reporting systems.

Lyft is eager to find an experienced Product Manager to oversee its Customer Care Platform. You will bring at least 8 years in product management, focusing on AI/ML applications. The role centers on improving agent efficiency and data integrity through strategic leadership and collaboration.

Key Responsibilities:
• Own the roadmap for agent platform and data accuracy
• Develop AI-driven solutions to empower agents
• Lead high-complexity initiatives across functions
• Ensure integrity of all customer care data
• Work closely with engineering and design teams

Requirements:
• 8+ years in product management
• Proven experience with AI/ML-enabled solutions
• Track record in cross-team collaboration
• Solid expertise in data reporting and integrity
• Technical degree in related discipline preferred

Make a measurable impact on Lyft's customer care systems by driving product excellence and data accuracy.
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📌 Staff Product Manager, AI and Data Solutions (Ontario)
🏢 Triwill Group
📍 Ontario