Shape the future of customer engagement at Rogers in the role of Director of AI & Customer Insights. Drive strategies essential for a unified understanding of Canadian consumers.

As part of the leadership team, you will oversee the implementation of the Digital Customer 360 framework. This position is pivotal in converting complex data into actionable insights, aimed at enhancing customer experience and loyalty across channels. You’ll partner with various departments to align strategic goals with customer needs, driving increased engagement and satisfaction.

Key Responsibilities:
• Develop and execute Customer Intelligence strategies
• Drive actionable insights from behavioral and operational data
• Collaborate across teams to optimize customer engagement




• Define and implement governance for intelligence assets
• Innovate to meet customer needs through predictive models

Requirements:
• 10+ years in data science or customer intelligence roles
• Expertise in customer lifecycle management and analytics
• Proven record of driving measurable business outcomes
• Robust project management and leadership skills
• Effective communicator with the ability to manage ambiguity

Lead the charge at Rogers, fostering deeper insights and data-driven strategies that prioritize customer engagement and experience.
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📌 Director of AI & Customer Insights at Rogers (Ontario)
🏢 Rogers Communications
📍 Ontario