Step into the role of AI and Channel Strategy Manager at Tangerine, where you’ll innovate client interactions through cutting-edge AI technology. Your leadership will influence the future of digital banking.

As the AI and Channel Strategy Manager at Tangerine, you'll oversee the implementation of smart solutions that improve customer experiences. Collaborate closely with cross-functional teams to ensure successful delivery while aligning with internal policies and regulatory standards. This role emphasizes a solid customer-focused culture that values performance and continuous improvement.

Key Responsibilities:
• Manage AI-powered contact center operations for better outcomes
• Develop strategies to enhance chat and voice interactions
• Foster collaboration among diverse teams for innovation




• Analyze performance metrics to drive operational improvements
• Lead governance and compliance efforts in AI solutions

Requirements:
• At least 7 years of experience in operations or channel enhancements
• Demonstrated knowledge of AI tools and their implementation
• Strong analytical skills focused on performance optimization
• Degree in relevant fields such as business or technology
• Preferably from the banking industry

Lead transformative AI initiatives and enhance customer engagement strategies at Tangerine.
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📌 Tangerine AI and Channel Strategy Manager (Ontario)
🏢 Tangerine Bank
📍 Ontario