Join Lyft as a Customer Care Product Lead in Toronto and redefine how we support our users. Harness your strategic vision and AI skills to enhance our platform for agents.

This hybrid role requires a passionate product manager with over 8 years of experience focused on platform strategy and execution. You will be responsible for shaping the tools and data that support agent workflows, ensuring high quality and consistency in every interaction. This position involves deep collaboration with engineering, data science, and design teams to innovate and implement solutions that meet the challenges of contemporary transportation.

Key Responsibilities:
• Set the vision and strategy for customer care tools
• Drive AI and copilot features for agent efficiency
• Manage the integrity of customer care data




• Architect product frameworks for evolving agent workflows
• Engage stakeholders for clear direction on platform initiatives

Requirements:
• 8+ years in product management, especially platform-focused
• Experience with AI and agent-assist technologies
• Strong analytical skills and data engagement
• Proven ability to solve complex, cross-team challenges
• Relevant technical degree strongly preferred

Become instrumental in Lyft's mission by enhancing our customer care and support capabilities through innovative product management.
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📌 Customer Care Product Lead at Lyft (Ontario)
🏢 Socotra
📍 Ontario