Lead technical implementations at Terminal as the first Customer Engineer. Focus on driving customer success and integration within enterprise accounts located in Toronto.
This high-accountability role emphasizes the post-sales process as a growth engine for Terminal. Your responsibilities include guiding enterprise customers through technical solutioning and integration design, while also developing comprehensive playbooks that ensure long-term success. Collaborating with a dedicated team, you’ll manage significant technical escalations and enable customers to achieve optimal product utilization.
Key Responsibilities:
• Guide customers through the technical path to production readiness
• Facilitate effective integration and onboarding processes
• Take ownership of technical escalations during implementation
• Author essential production-readiness documentation
• Build a customer engineer playbook for scaling future success
Requirements:
• Proven experience with enterprise-level technical projects
• Familiarity with APIs, data pipelines, and compliance
• Solid skills in technical communication with stakeholders
• High urgency in overseeing project timeliness
• Preference for backgrounds in the telematics or data engineering sectors
Shape the future of Terminal's customer engineering landscape while achieving technical excellence and operational reliability.
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