Join BC Hydro as a ServiceNow Technical Lead, focusing on ITSM, ITOM, CMDB, and SecOps functionalities. This position emphasizes hands-on technical expertise and leadership to enhance platform capabilities.

In this role, you will lead technical delivery for ServiceNow applications and oversee effectively managing change, incident, and problem records. Your work will involve direct collaboration with stakeholders to ensure smooth operational processes and high standards of service. You will utilize your exceptional skills in configuration and integration to drive platform enhancements.

Key Responsibilities:
• Lead technical support and delivery for BC Hydro’s ServiceNow
• Translate business needs into technical solutions




• Enhance ITSM processes for better performance and reporting
• Support CMDB governance for data accuracy
• Facilitate integrations using REST/SOAP APIs

Requirements:
• 10-15 years of experience in IT and ServiceNow
• Robust background in ITSM, ITOM, CMDB, and SecOps
• Proficient in scripting and technical configuration
• Experience with ITIL principles and agile methodologies
• Ability to guide teams in a technical environment

Strengthen ServiceNow operations at BC Hydro through your technical leadership and deep platform knowledge.
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📌 ServiceNow ITSM ITOM SecOps Technical Expert (British Columbia)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 British Columbia