Lead transformative CCaaS initiatives at Accenture Song. This role drives technological innovation and project delivery across customer channels while leading project teams effectively.

As a CCaaS Project Leader, you'll be instrumental in aligning Accenture's offerings with market demands, driving strategic growth initiatives. With over ten years of experience in cloud contact center systems, you will work collaboratively with senior leadership and technology partners, ensuring successful project outcomes and stakeholder engagement. Your insight into market trends will inform transformational strategies and value propositions.

Key Responsibilities:
• Manage full CCaaS delivery lifecycle for large-scale projects
• Establish relationships with senior management for future initiatives




• Direct strategy and execution for platform migrations
• Design customer service-focused CCaaS solutions with partners
• Plan project milestones using Agile methodologies

Requirements:
• 10+ years with Cloud Contact Center platforms
• 7+ years in strategic planning and project delivery
• 8+ years aligning technology with operational benchmarks
• 5+ years in AI and virtual assistant integration
• Proficient in English for diverse stakeholder interactions

Lead Accenture Song's efforts in redefining customer service through creative technology-driven CCaaS solutions.
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📌 Accenture Song CCaaS Project Leader (Quebec City)
🏢 Accenture
📍 Quebec City