Transform customer experiences at Manulife as AVP of Digital Experience Optimization. Lead digital initiatives that enhance user engagement and navigation across platforms in Canada.

As an Assistant Vice President, you will report to the VP of Digital Transformation, taking the helm of the Unified Digital roadmap. Your responsibilities focus on optimizing digital interfaces, managing enterprise identity, and improving customer self-service capabilities. Collaborate with teams across business units to drive measurable results and enhance overall user satisfaction.

Key Responsibilities:
• Develop a roadmap for unifying customer digital experiences
• Drive execution through strategic planning and explicit communication
• Establish cross-functional delivery forums to align efforts




• Enhance public site usability and content management
• Implement systems for tracking outcomes and performance improvements

Requirements:
• 15+ years in digital transformation or related fields
• Proven track record in leading complex digital initiatives
• Leadership experience in cross-functional team settings
• Strong ability to make data-driven decisions in a matrix environment
• Familiarity with customer identity and digital access methodologies

Lead the charge on digital transformation at Manulife, focusing on enhanced user experiences and engagement across Canada.
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📌 Manulife AVP Digital Experience Optimization (Ontario)
🏢 Société Financière Manuvie
📍 Ontario