Take on a pivotal role in leading customer experience initiatives at the City of Calgary. This full time position focuses on resolving escalated issues and fostering a culture of performance.

In this leadership role, you will coach and motivate a team, ensuring alignment with corporate values while working to enhance service delivery. Candidates must bring a dedicated degree and a decade of relevant experience, with significant years spent in a leadership position. This position involves strategic planning and using data to instigate change across Water Services.

Key Responsibilities:
• Mentor a high-performing customer service team
• Develop and implement training plans for performance




• Analyze data to support decision-making processes
• Identify improvements in service delivery and customer value
• Lead initiatives for change within Water Services

Requirements:
• Bachelor’s or higher in Business or related field
• 10 years of experience in customer management roles
• 5 years of leadership experience
• Expertise in contract and change management
• Excellent verbal and written communication skills

Make an impact in customer service leadership at the City of Calgary.
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📌 Leader in Customer Experience Management (Alberta)
🏢 Tobermory
📍 Alberta