Shape the future of customer experience as the Customer Journey Director at Momentum Financial Services Group. Utilize your expertise to refine origination processes in a hybrid workspace setting.

This influential role demands a seasoned leader with over 12 years of experience in customer experience and product management. You will drive strategic initiatives to enhance the customer journey, ensuring that every interaction is cohesive and impactful. By prioritizing high-value projects, you will maximize overall journey efficiency and satisfaction.

Key Responsibilities:
• Ensure a seamless omni-channel origination journey for customers
• Drive strategic alignment for customer-centric initiatives
• Prioritize initiatives based on their impact to business outcomes




• Collaborate in the Journey Council for governance and conflict resolution
• Enhance performance metrics through continuous improvement efforts

Requirements:
• Minimum of 12 years in relevant fields
• At least 3 years of experience in a directorial capacity
• Demonstrated success in improving customer application processes
• Expertise in financial regulations affecting customer services
• Solid negotiation and influence skills to drive alignment

Lead the charge in delivering remarkable customer experiences as part of the Momentum Financial Services Group.
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📌 Customer Journey Director - Financial Services (Ontario)
🏢 Momentumfinancialservicesgroup
📍 Ontario